At Zaaykaa, we are dedicated to delivering your food hot, fresh, and on time. Here’s everything you need to know about our delivery service.
1. Delivery Areas
We currently deliver to select areas within Kolkata. To check if we deliver to your location, please enter your address or PIN code on our website before placing an order. If you are outside our service area, the website will notify you.
2. Operating Hours & Delivery Times
Our Kitchen Hours: [e.g., 11:00 AM to 11:00 PM, daily]
Estimated Delivery Time: The estimated delivery time for your order will be displayed at checkout. Please note that this is an estimate. While we do our best to meet it, delivery times can be affected by factors like traffic, weather conditions, or high order volumes. We will keep you updated if there are significant delays.
3. Delivery Charges
Delivery charges may apply based on your location and order value. The final delivery fee will be clearly calculated and shown to you on the checkout page before you make a payment. We may offer free delivery on orders above a certain amount.
4. The Delivery Process
Once your order is dispatched, you will be notified.
Our delivery partner will bring the order to the address you provided. Please ensure you are available to receive the order.
If our delivery partner cannot reach you at the provided address or phone number, they will wait for a maximum of 5-10 minutes before leaving. In such cases, a refund may not be possible.
5. Incorrect Address
You are responsible for providing a full and accurate delivery address. If an order cannot be delivered due to an incorrect address provided by you, we cannot be held responsible and refunds will not be issued.
6. Order Packaging
We use high-quality, food-safe packaging to ensure your meal arrives in the best possible condition. Please inspect the package upon arrival and do not accept it if the packaging seal appears to be tampered with.
7. Issues with Your Delivery?
If you experience any issues with your delivery, such as significant delays or problems with the packaging, please contact us immediately.
