Your satisfaction is our top priority. We cook every meal with care and want you to love it. This policy outlines our procedures for cancellations and refunds.
1. No “Returns” on Food
Due to the perishable nature of our products, we do not accept returns on food items. Once an order is delivered, it cannot be returned.
2. Order Cancellation
We start preparing your food as soon as an order is confirmed to ensure it’s fresh. Therefore, we can only accept cancellations within a very short window.
How to Cancel: To cancel an order, you must call us immediately at [Your Phone Number]. We cannot accept cancellations via email.
Cancellation Window: An order can be cancelled at no charge if the request is made within 5 minutes of placing the order.
Late Cancellation: If a cancellation is requested after this window, we may not be able to issue a refund as the food preparation process would have already started.
3. When Are Refunds or Replacements Considered?
We will gladly offer a refund or a free replacement for your order in the following situations:
Incorrect Order: You received a different food item than what you ordered.
Missing Items: An item from your order was missing.
Damaged or Spoiled Food: The food packaging was tampered with, or the food arrived in a spoiled/unacceptable condition.
4. How to Request a Refund or Replacement
If you experience any of the issues listed above, please follow these steps:
Contact Us Immediately: Please contact us within 60 minutes of receiving your order. We may not be able to address issues reported after this timeframe.
Provide Proof: To help us understand the issue, please provide your Order ID and a clear photo of the incorrect/damaged item and send it to our email or WhatsApp.
Our Review: Our team will review your request and the proof provided.
Resolution: If your request is approved, we will offer a resolution, which could be a refund to your original payment method, credit to your Zaaykaa account for a future order, or a free replacement of the item.
Please allow 5-7 business days for any approved refunds to reflect in your account.
5. Late Delivery
While we strive for timely delivery, delays caused by factors beyond our control (like traffic or bad weather) are not typically eligible for a refund. However, if your order is unreasonably delayed, please contact us, and we will do our best to find a fair solution.
6. Contact Us
For any issues with your order, please get in touch right away.
